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Lift Ticket Terms and Conditions

PERISHER TERMS AND CONDITIONS – LIFT, SNOWTUBING AND SKITUBE TICKETS, SNOWSPORTS SCHOOL LESSONS, WINTERSPORTS CLUB TRAINING, SNOWSPORTS HIRE AND RECREATIONAL ACTIVITIES

  1. Perisher Blue Pty Limited (referred to in these Website Terms as "Perisher", "we", "us", "our") owns and operates this website.
  2. The Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law imply terms, conditions, consumer guarantees and warranties into some contracts for the supply of goods and services and prohibit the exclusion, restriction and modification of such terms ("Prescribed Terms").
  3. Except as provided by the Prescribed Terms and as may be expressly set out in the Website Terms:
    1. this website including all its pages and contents ("Website") and all goods and services provided or booked via the Website are provided on an "as is" basis without any warranties or representations of any kind;
    2. all statutory or implied conditions or warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed;
    3. Perisher will use reasonable endeavours to process electronic payment transactions involving debit and credit cards in a timely and secure manner. However Perisher, its directors, employees and beneficiaries make no warranties or representations regarding the time required to initiate or complete the processing of any transaction, and do not warrant or represent that your access to and use of the Website including but not limited to the payment facility will be continuous, uninterrupted, error free or secure, that any defects will be corrected or that this Website, its servers and any network connections are free of computer viruses and other harmful data, code, components or other material.
    4. Without limitation Perisher, its directors, employees and beneficiaries are not liable to you for any loss or liability of any kind caused by any delay or failure to provide information or perform operations (including but not limited to electronic payment processing) requested or do so correctly, including but not limited to as a result of or in connection with,
      1. any delay or failure in any transmission or communication facilities;
      2. any delay, failure or malfunction of the Website including but not limited to the payment facility;
      3. any failure or delay caused by third parties including but not limited to internet service providers, carriers or communications service providers, financial institutions, or payments service providers;
      4. delay, failure or malfunction of computer or network equipment, telephone lines, browsers, software, mobile phones or other handheld devices, or any related equipment or facilities;
      5. computer viruses or other harmful data, code, components or other material;
      6. any other event beyond the reasonable control of Perisher its directors, employees and beneficiaries.
    5. Perisher, its directors, employees and beneficiaries, do not warrant or represent that they will be able to prevent any illegal, harmful or inappropriate access, use, modification or alteration of the Website including but not limited to the payment facility, or that they will give notice of such access, use, modification or alteration;
    6. Perisher, its directors, employees and beneficiaries, do not warrant or represent the correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Website including but not limited to the payment facility. The use of the Website and any services including but not limited to the payment facility is at your own risk.
    7. If your use of the Website results in the need for servicing or replacing equipment or data, Perisher, its directors, employees and beneficiaries are not responsible for those costs;
  4. To the fullest extent permitted by law:
    1. Perisher's liability under any Prescribed Terms is limited at Perisher's option to replacement, repair or resupply of goods, resupply of services, or to payment of the cost of the same; and
    2. subject to clause (4)(a), Perisher, its directors, employees and beneficiaries shall not be liable for any loss or damage whatsoever (including, without limitation, direct, indirect, incidental, special and/or consequential loss or damages (including but not limited to loss of profits, revenue, expectation, business, goodwill or data), whether arising under contract, tort (including negligence) or any statutory cause of action, resulting directly or indirectly from or arising in connection with,
      1. a breach of the Website Terms;
      2. any use or access of, or any inability to use or access, the Website or any services including but not limited to the payment facility, or;
      3. any goods or services provided or booked via the Website.
  5. You agree to use and access the electronic payment facility on this Website strictly in accordance with the requirements and procedures set out on the Website from time to time and any applicable laws. You are responsible for entering the correct account/card number and other details required by the electronic payment facility on this Website, and for maintaining the security of your computer software and hardware. Your submission of a purchase of goods or services via the Website constitutes an offer subject to acceptance by Perisher. Perisher may amend any such requirements or procedures at any time.
  6. You are responsible for presenting the credit card used to make the purchase to Perisher for inspection at the time you redeem your purchase.  Where the credit card used to make the purchase is not presented at the time of redemption of the purchase, Perisher may cancel the booking at its complete and absolute discretion. As soon as you become aware that the credit card used to make the purchase may not be able to be presented at the time of redemption of the purchase, for instance because it has been lost, stolen, replaced or has expired, you must immediately contact Perisher to make alternative arrangements. You agree that you will make only legitimate bookings in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent bookings, or any booking in anticipation of demand.
  7. You indemnify and keep indemnified Perisher, its directors, employees and beneficiaries against any loss, liability, damage, cost or expense arising directly or indirectly in connection with
    1. your breach of these Website Terms;
    2. your use of or access to the Website, including but not limited to the electronic payment facility; iii. the use by you of any goods or services provided or booked via the Website;
    3. the purchase or attempted purchase of products or services available via the Website; v. your failure to comply with any laws, or;
    4. your infringement of the rights of any third party.
  8. Where you seek or do book or buy Lift, Snowtubing and Skitube Tickets, Snowsports Lessons, Winter Sports Club training and Snowsports Hire products via the Website or elsewhere (whether as part of a package or otherwise), then you acknowledge the following risk warning and agree to the following terms:
    1. You engage in any Recreational Activity at your own risk.
    2. You acknowledge the risk warning set out in bold below and that the warning constitutes a risk warning pursuant to the Civil Liability Act 2002(NSW).
    3. You acknowledge that you will observe the Alpine Responsibility Code (copies are available upon request) and that you will conduct yourself in a safe and controlled manner at all times. Failure to do so may result in us deactivating the ski lift access component of your ticket.
    4. You must read all signs and follow all directions given by us, our employees or agents.
    5. To the maximum extent permitted by law we exclude all liability to you, including for negligence and whether the loss or damage has occurred to person or property. Where that liability cannot be excluded, we limit our liability to you to the maximum extent that we are permitted by law to do so.
    6. You acknowledge that the "Recreational Activities" we provide constitute "Recreational Services" as defined in the Competition and Consumer Act 2010 (Cth). To the maximum extent permitted by this Act, we exclude liability to you for:
      1. death;
      2. personal injury;
      3. the contraction, aggravation or acceleration of a disease; and
      4. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual:
        (i) that is or may be harmful or disadvantageous to an individual or community; or
        (ii) that may result in harm or disadvantage to an individual or community.
      arising out of any failure by us, our employees or agents to comply with any consumer guarantees applying to the Recreational Activities.
    7. Amendments to bookings and booking confirmations will only be accepted from or sent to the person in whose name the booking is made and will be confirmed via email. The first amendment to a booking is free and subject to the terms and conditions of clause 7 (i) and clause 8 below, all subsequent amendments to, or the cancellation of a booking will attract a $50 fee. Amendments to products and services will be based on the applicable price at the time of the amendment and not the price at the date of the original booking.
    8. Cancellations to bookings must be either confirmed in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or made in person at any Perisher Ticket Office prior to the time of the commencement of the services. Refer to clause 7(i) for additional terms and conditions regarding amendments to the date or the cancellation of a booking for Snowsports private lessons. Refer to clause 8 for additional terms and conditions regarding Winter Sports Club Season Long Programs.
    9.   Private lessons may not be moved, changed or cancelled less than 48 hours prior to the lesson start time. A credit note may be issued for lessons cancelled within 48 hours of lesson start time due to illness or injury, provided a medical certificate is presented within 24 hours of the scheduled lesson.  Cancellations of private lessons made outside of 48 hours from the lesson start time will be subject to a $100 cancellation fee.  Changes to private lessons made outside of 48 hours from the lesson start time will incur a change fee of $100 per change.

    10. All references to lift tickets relevantly includes;
      1. A package including any combination of lift or lessons or hire products.
      2. The ticket media that scans at a lift or Skitube platform loading area.
      3. The type of access to lifts or to Skitube that you have purchased.
    11. All lift tickets remain our property and must not be resold, transferred or altered in any way. A breach of this condition will result in the cancellation of your lift ticket and invoke police action. Lift ticket fraud is a criminal offence and can result in a fine or imprisonment.
    12. We do not offer a refund or replacement for lost or stolen lift tickets, for any unused portion of a lift ticket or if any facilities are not operating for any reason.
    13. The lift ticket may not entitle you to use some lifts as directed by our authorised employees,
    14. The lift ticket does not entitle you to use the resort facilities for any commercial purpose except with our prior written consent and does not entitle you to provide or receive ski or snowboard instruction except where provided by us, our employees or our agents.
    15. All valid lift tickets include unlimited use of Skitube between Perisher Valley and Blue Cow.
    16. For lift ticket and lesson purchases only and exclusive of Snowsports private lessons and Winter Sports Club Season Long Programs, a "Snowcheck" may be issued in the case of an injury or medical condition preventing guests from making further use of a multi-day lift ticket, multi-day Skitube only ticket, multi- day Snowsports School lessons and Winter Sports Club short term training during the current winter season. For further details please email Perisher Guest Services at This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Terms and Conditions for Winter Sports Club Season Long Programs:

  1. A Winter Sports Club Season Long Program (Program) is subject to the additional terms and conditions below,which are to
    1. A Program may only be accessed by the Participant and is non-transferable to any other person.
    2. A Program may not be cancelled and is non-refundable either in part (e.g. missed days) or in full save for where you have bought Program Refund Protection and only in accordance with the Program Refund Protection terms and conditions at Clause 9 or where you have any available rights under the Australian Consumer Law.
    3. A Program is valid only during the period for which it is bought and not in any other period.
    4. A Participant will only be granted access to a Program where the Program is paid for in full prior to the Program's commencement.
    5. Participants will be required to sign/e-sign a waiver and release of liability. Where a Participant is 17 years of age or younger, the parent or guardian will be required to sign/e-sign a waiver and release of liability on their behalf.
    6. By paying the initial payment or paying in full you understand that you are committing to buy the Program(s) for the 2017 Australian Season. You understand that once the initial payment or payment in full has been paid, save for the terms and conditions of clause 8(b) and clause 9, the Program cannot be cancelled or refunded, nor can the Program purchase be cancelled or refunded. When you pay the initial payment, you agree that the credit card provided will be authorised for the payment of the remaining amount of the Program(s) purchased on or about 15 June 2017.
    7. By choosing to buy a Program in accordance with Perisher's payment plan conditions where it is offered, you acknowledge that you are liable for the entire amount payable and that Perisher may lawfully recover any unpaid amounts from you. You acknowledge and agree that Perisher can pursue all avenues of collection, including the use of collection agencies, to recover all charges and other unpaid amounts due, including reasonable legal fees, resulting from failure to pay all amounts when due under this agreement.
    8. Perisher reserves the right to change the terms and conditions applying to Programs. Notification of changes to terms and conditions will be made to all Participants via the Perisher website www.perisher.com.au, where the current version of the terms and conditions may be viewed at any time.
    9. Any exceptions to the Program terms and conditions are at the discretion of Perisher.

These conditions, together with the risk warning displayed below, form part of the conditions of entry and use of our facilities, equipment and services.

RISK WARNING:

Recreational Activities including skiing, snowboarding, using lifts, snowtubing, tobogganing and snow play involve significant risk of physical harm, including personal injury, permanent disability and/or even death. Such harm may result from your own actions, or the actions and/or omissions of others.

IF YOU BREACH ANY OF THE CONDITIONS OF THE TICKET WE MAY REQUIRE YOU TO FORFEIT THE LIFT ACCESS COMPONENT OF THE TICKET AND YOU WILL LOSE ANY PRIVILEGES ASSOCIATED WITH THE TICKET.

Skiers/snowboarders must observe the Alpine Responsibility Code and ski/ride in a safe manner at all times. Failure to do so may result in a forfeiture of skiing/snowboarding privileges.

Program Refund Protection Terms and Conditions

  1. Program Refund Protection is subject to the terms and conditions below which are to be read in conjunction with all other notices and signs.
    1. Any person who buys a Program from Perisher may purchase Program Refund Protection.
    2. Program Refund Protection is unique to the Program for which it is purchased and does not apply to any other Snowsports School, Winter Sports Club, or lift only product and only applies to the Program.
    3. Program Refund Protection only provides for a refund due to Injury, Medical Circumstance or other Occurrence in accordance with these terms and conditions and not for any other reason (refer to the refund amount listed at Clause 9 (i) below).
    4. Program Refund Protection is NOT transferable and cannot be sold or exchanged.
    5. The Program Refund Protection purchase amount is not refundable.
    6. The maximum refund amount of Program Refund Protection shall not exceed the full purchase amount of the Program.
    7. With respect to an Injury or Medical Circumstance of the Participant, a Doctor must recommend that due to the severity of the Injury or Medical Circumstance, it is Medically Necessary that the Participant not Ski for the remainder of the period for which the Program is valid.
    8. The Participant must contact Perisher (refer to Clause 9 (o) for contact details) as soon as is reasonably practical after the occurrence of the Injury or the onset of the Medical Circumstance or the Occurrence.
    9. The Program Refund Protection refund amount will be the purchase cost of the Program minus the applicable Program Daily Rate for each day that your Program was available to attend during the 2017 Ski Season prior to the date of the Injury, Medical Circumstance or other Occurrence.
    10. Program participation will be cancelled and cannot be reactivated once a refund has taken place.
    11. Program Refund Protection coverage is not payable for any loss caused in whole or in part by, or resulting in whole or in part from:
      1. The Participant's commission of or attempt to commit a crime;
      2. Business interruption of Perisher due to circumstances beyond Perisher's control;
      3. Elective or cosmetic surgery;
      4. Injury or Medical Circumstance arising from alcohol or drug abuse;
      5. Violation of any of the "Terms and Conditions";
      6. Violation of "The Alpine Responsibility Code";
      7. Lack of snow.
    12. Program Refund Protection will only be activated when Perisher has confirmation that it has received payment for the Program and Program Refund Protection.
    13. Program Refund Protection coverage ends at;
      1. 11:59:59 p.m. on 3 October 2017; or
      2. The date when a refund made in accordance with these terms and conditions is finally processed.
    14. Definitions;
      1. Doctor - means a licensed medical practitioner within the scope of his or her license who is not the Participant or a person who is related to the Participant by blood, marriage or defacto living arrangement.
      2. Injury - means bodily injury which is sustained as a direct result of an unintended, unanticipated accident that occurs while the Participant's coverage under Program Refund Protection is in force. Injury will also include circumstances where an Injury occurs to a dependent person where the Participant must provide primary care for that dependent person.
      3. Medical Circumstance - means an illness or disease that requires treatment by a Doctor, or pregnancy or a relocation which is Medically Necessary.
      4. Medically Necessary - means the Doctor's recommendation is consistent with the symptoms, diagnosis and treatment of the Participant's condition; is appropriate with regard to standards of good medical practice; and is not primarily for the convenience of the Participant.
      5. Occurrence - means verifiable, interstate and/or international relocation. It is the responsibility of the Participant making the application to substantiate the Occurrence to Perisher's reasonable satisfaction, which will be determined in accordance with Clause 9 (p) below.
      6. Participant – means a person who buys a Program or in whose name a Program has been bought from Perisher.
      7. Program – means a 2017 Perisher Winter Sports Club Season Long Program and DOES NOT mean Snowsports School Group or Private Lessons, Interschool or Private Race Training, Winter Sports Club short term training or Additional Training Days or Winter Sport Club Camps and Winter Sports Club Events.
      8. Program Daily Rate – means $AUD85 per day.
      9. Skiing/Ski - means alpine skiing, telemark skiing or snowboarding.
    15. Refund requests must be made by email to This email address is being protected from spambots. You need JavaScript enabled to view it. and will not be accepted after 1 October 2017.
    16. All refund requests will be assessed with regard to the fair and reasonable application of these terms and conditions, however all decisions made by Perisher will be final and binding and no correspondence will be entered into.

General

  1. Perisher collects the personal information requested on the Website to enable the efficient provision of the goods and/or services that you have requested and to complete the administrative and payment functions associated with that transaction. It is possible to gain access to this personal information held by Perisher. The Perisher Privacy Policy Statement sets out our policies on the management of personal information. To get a copy, please write to The Privacy Officer, Perisher Blue Pty Limited PO Box 42, Perisher Valley, NSW 2624 or you can also telephone us on 1300 655 822 , visit our website at www.perisher.com.au or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
  2. These Terms and Conditions comprise the entire agreement between you and us in relation to its subject matter and supersede any prior agreement or understanding on anything connected with its subject matter.
  3. These Terms and Conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

 

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