Terms and conditions
Changes & Cancellations to Reservations:
No changes will be made to bookings less than 7 days prior to arrival. This includes name changes to lift tickets.
If we are unable to provide you with the accommodation that you have booked or the resort is closed as a result of COVID-19, we will provide you with a full refund.
The Perisher Valley Hotel, The Station and Hotham Holidays will provide cancellation, change of dates, credit forward or full refund on all prepaid accommodation if;
- You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates; OR
- Government policies due to COVID 19 prevent you from travelling on your intended dates; OR
- Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in resort for your travel dates.
You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival. This policy is in addition to the standard booking terms and conditions provided by The Perisher Valley Hotel, The Station and Hotham Holidays. In the event of any inconsistencies between these, this policy shall take precedence.
General Terms and Conditions
- Rates: are for 2 persons. Inclusions are stipulated under each package type.
- Minimum 2 night stay applies.
- Child rates: Are 5 years to 14 years inclusive.
- Children 4 years and under pay $49 per night.
Internet bookings: You acknowledge that all accommodation advertisements and quotations and requests for reservations are subject to availability and cannot be guaranteed until booking confirmation is received.
The person making the booking will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying or using the facilities.
You agree that you will make only legitimate bookings in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent booking, or any booking in anticipation of demand.
Room requests: We reserve the right to change room type or room configuration prior to arrival.
Dining: Snowgums Restaurant may close for dinner out of peak season.
Payment: Where a booking is made before 1 June, a 25% deposit must be paid within 7 days and balance must be paid 8 weeks prior to arrival or by 1 June, whichever is earlier. Where a booking is made on or after 1 June the amount must be paid in full at the time of booking.
Payment is acknowledgement and acceptance of our terms and conditions.
Once a booking is confirmed no subsequent discounts or specials will apply.
Changes made to booking from shoulder to peak periods will incur a rate increase. Moving from peak to shoulder periods will continue at the original rate. All changes are subject to availability and at the discretion of the hotel.
Amendments to bookings where full payment has not been received and confirmed will attract an $80 fee per person per amendment in addition to relevant rate increases. Where payment in full has been received and a booking confirmation issued, no amendment to bookings will be made
Cancellations: Where notice of cancellation is received in writing more than 30 days prior to arrival date, your pre-payment will be refunded less a cancellation fee of 15% of the total booking cost. Where a cancellation is received in writing 30 days or less than the arrival date, all monies paid are forfeited.
Parking: The National Parks and Wildlife Service does not allow overnight parking in Perisher Valley between 12 midnight and 7am.
The hotel has very limited overnight parking in Perisher Valley at $100.00 per night (please enquire at time of booking as availability is limited.) Free overnight and long-term parking is available at the Skitube located at Bullocks Flat.
Check in: time is from 3.00pm. Should you choose to arrive before 3pm please pack a day bag with the things you will need to be able to hit the slopes.
Photographic Identification and Credit Card: When you check-in you will be asked to provide photographic identification and a guarantee with a valid credit card, whereupon a pre-authorisation will be taken. If you are unable to provide such identification or credit card guarantee - your booking may be cancelled and any pre-payment you have made in relation to the booking will be forfeited.
Check out: time is 10.00am. You’ll want to make the most of your time with us so after “check out”; we will store your bags until you are ready to leave.
Day Rates: 50% of the daily rate to midday. Full rate to 4pm subject to availability
Cooking is strictly prohibited in all rooms
Travel Insurance: we strongly recommend you insure against loss of deposit or monies paid in the event of having to cancel your reservation due to unforeseen circumstances.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged or intends to engage in fraudulent, illegal or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, or from an attempt to circumvent hotel policies, terms or conditions.